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Frequently Asked Questions

 
Ordering:

Shipping:

Payments:

Others:

 

How do I order? Tell me step by step.

1. Choose your preferred item and you may wish to change the quantity or click ORDER  >

2. If you wish to continue shopping click CONTINUE SHOPPING. Otherwise click CHECK OUT or you can change the quantity here or remove the item.

3. If you are returnee customer simply write your email address and password otherwise at the left side please write your credit card billing address and the right side write shipping address (Bangladesh address). You will also need to write delivery date and greetings message of this page and click CONTINUE >

4. Click CONTINUE >

5. Click Credit Card Payment > Now you will redirected to payment processing company secured page.
6. Please fill up all the fields with your credit card numbers and information and click COMPLETE ORDER NOW >

7. Now you should see Thank you Page. If not, then see the message and check the reason why your order failed or contact to us.

How do I pay?

Online Payment (Credit cards, debit cards) : If you place order online, payment must be using your credit card. We accept all major credit cards and also debit cards which has Visa or master card etc Logo on it.
 
Offline payment (Western union, cashier's check, money transfer etc):

How do I know if my order was successful?

If your order is successful, you will see a page which will tell you "Order Successful" and you will also receive an email. if you don't see any page which is telling Order Successful meaning your order did not successful and you will need to re order.

How long it takes time to process my order?

Same day delivery is possible within Metro Dhaka  if you place order before 10:00 AM (Bangladesh time). Order received after 10:00 AM, will be delivered next day unless delivery date is specified.

Districts: Flat delivery charge for provinces USD 9.99
a) Proper Town: Order received before 12:00 noon (Bangladesh time), next day delivery is guaranteed unless delivery date is specified.. Otherwise, it will deliver after 1 day.
b) Far from town: Order will be delivered within 2 days.

It is always recommended to place order in advance.

I have no credit card, can I still order?

We accept bank transfer or western union transfer. Please contact info@bdgift.com

How will I know if recipient received my items or not?

You will receive a confirmation email and you can also check track here: http://www.bdgift.com/shopcustadmin.asp

Can I order over the phone?

Unfortunately no. We don't accept order over the phone due to security reason. Ordering thru net is always faster, reliable and secured 100%. We use 128 bit SSL secured site.

I can't order & getting error message, what should I do?

Please check first what is the exact error message you are receiving. Here are some solutions:

a. Are you receiving a message telling : There are no items in your shopping cart. Click Here to continue.?
Possible Solution:

1. Open internet explorer browser window.
2. Click Tools menu then click Internet options
3. Then click Privacy tab and make sure your security level set have to LOW or Accept All Cookies.

b. Is it telling State/Province left blank?
Possible solution:

In the SHIPPING INFORMATION >The state/province asking in this form for Bangladesh address, drop down the menu and select OTHER. At the down of this menu please write in the box NOT APPLICABLE OR NAME OF CITY. Please click PROCESS TRANSACTION after fill up all the information.

c. Is it telling Invalid phone number?
Possible solution:

Make sure your phone number is at least 8 characters. Telephone number should contain area code and phone number. Never put any space or write any special character like hyphen (-) or parentheses () or any characters aside from numbers in the field of Telephone number.

d. Is it telling invalid card number or deny or not honored etc message?
Possible solution:

Please make sure you have enough balance of your account to make the purchase or your bank allow to buy items internet. If needed please call your card company 24 hours hotline and consult. If everything seems fine but you are still experiencing problem, we suggest you make bank transfer or western union transfer.

How do I order more than 1 item to a single address?

Click ORDER button of your preferred item and click CONTINUE SHOPPING and choose your other item and click ORDER button again, if you wish to order more, please click CONTINUE SHOPPING again and shop. Finally click CHECKOUT and go ahead with your order.

If I order today, can you also deliver today?

Yes, Same day delivery possible , if you place order before 10:00 AM (Bangladesh time). Order received after 10:00 AM,will be delivered next day unless delivery date is specified.

Districts:
a) Proper Town: Order received before 12:00 noon (Bangladesh time), next day delivery is guaranteed unless delivery date is specified.. Otherwise, it will deliver after 1 day.
b) Far from town: Order will be delivered within 2 days.

I want to order today but I want it to deliver a specific date, how?

Its possible. During fill up the shipping address you will also need to fill up the delivery date, greetings message etc.

Can I include my greetings with gifts?

Its possible. During fill up the shipping address you will also need to fill up the delivery date, greetings message etc.

Do I need to register to your site before purchase any item?

Its automatic. When you will write your billing and shipping address system will register you automatically. You do not need to register separately. Its surely hassle FREE!

I can't find the item I'm looking for? Can you help me?

Sure! Simply fill up this form or send us email info@bdgift.com and write your desired item information, we will gladly prepare it for you.

I want to keep confidential name as sender? How?

You can do that. During place your order you will be prompted for comments/special instruction box. Simply write your instruction there so we can be guided accordingly.

I'm receiving "Invalid Phone Number" error message and can't place an order. What I shall I do?

Make sure your phone number is at least 8 characters. Telephone number should contain area code and phone number. Never put any space or write any special character like hyphen (-) or parentheses () or any characters aside from numbers in the field of Telephone number.

I want to customize my order? How do I do it?

Please fill up this form or email us- info@bdgift.com details of your preferred customize order so we can prepare it for you.

Explain "Shipping Information", is it the address of recipient?

Yes. Shipping information is the information of your recipient in the Bangladesh and Billing information is your own information in your country.

I'm located abroad, can I order to your site?

Definitely. Our most of the customers are from abroad. you can use our site from anywhere in the world.

I'm currently in Bangladesh, can I order to your site?

Sure. You can use our service even if you are in the Bangladesh.

Where do you deliver?

We deliver almost all the places within Bangladesh. Our delivery is nationwide but if the area is far from proper town, in some cases our courier cannot deliver but in that case your recipient needs to pick up the item from nearest Dreamland, Sundarban, SA Paribahan etc courier outlet. If you are doubt about destination or if you think your destination might not covered by our courier then please email us- info@bdgift.com or fill up this form first, before make any purchase.

How much is shipping charge?

Delivery to Metro Dhaka is free shipping.

Shipping for district delivery is flat rate is $9.99.

Thana level (out of proper city) shipping rate is $14.99
Village level shipping fee is $19.99

Midnight delivery for Dhaka city fee is $7.99

 

If I order more than 1 item, how much my shipping charge will be?

Shipping charge is flat. Meaning if you purchase 1 item or several items, the shipping fee is same. Its only once.

What time do you deliver usually?

If the item is fresh foods like pizza, cakes etc, we deliver according to your instruction. Other items we deliver from 8 am to 7 Pm daily. Item delivers anytime within the day except foods.

How do you ship?

For Metro Dhaka delivery we deliver by our own delivery personnel with our own vehicle. For Provincial deliver, we deliver mostly by Sundarban, Dreamland, SA Paribahan etc.

Do you ship rural areas?

Yes, we do. If the remote areas are too far from proper town, our courier may not reach your destination. In some cases recipient needs to pick up the item from nearest courier office. If your delivery area is too far from proper town, please email us- info@bdgift.com or fill up this form first, before make any purchase.

Do you deliver Fridays & Saturdays?

Yes, we deliver 7 days a week. But if your destination is a province, take note some provincial couriers don't deliver fridays. We always suggest that you specify your delivery date thursdays or saturdays for provincial delivery to avoid any delays.

Can you provide me proof of delivery of my delivery?

Sure! Proof of delivery (POD) is available upon request. Please allow at least 2 weeks in order to prepare POD from your destination courier.

What are my payment options?

We accept all major credit cards. PayPal, Visa, Master card, American Express card, Discover, JCB, Diners club, Carte Blanche etc.
We also accept following offline payments :

a. Express money transfer
b. Western union money transfer
c. Bank transfer (Telegraphic Transfer/Wire Transfer or any)
d. Cashier's check (Thru FedEx, DHL)
e. Or any available bank/money transfer.

f. Bkash money transfer.


Can I send money through Western Union?

Sure, please send email to info@bdgift.com or fill up this form

Can I send money by bank transfer?

Sure, please send email to info@bdgift.com or fill up this form

Is it safe to use my credit card to your site?

Our payment processor is one of the largest credit card processor company in
the world. Its 2checkout.com who is member of PayPal, VISA, Master card, AMEX and other gateways. Its also member of BBB and ETA.

We use highest security system 128 bit SSL. Nether us nor 2co record your card information. When you enter your card # and information, its directly goes to the banking gateway for verification thus we have no information of your card.

Moreover we are accepting credit cards almost 6 years and never get a single complaint from clients. Its secure, its reliable, its fast and honest. Take note we also accept offline payments like bank transfer, western union etc.

What credit cards so you accept?

We accept all major credit cards. Visa, Master card, American Express card, Discover, JCB, Diners club, Carte Blanche etc.

What will appear in my credit card statement?

2CO will appear on your card statement.

Who do I contact for help?

Customer service associate. Call +88-02-803-3749,+88-01716597437 or +632-716-8566, +632-309-9963 or +632-313-0303  Or you can send email to info@bdgift.com or fill up this form

What are the policies for returns, refunds & cancellation of orders?

Please see here

Guarantees and liabilities, Disclaimer.

We always try our best to make our all items same as picture shown on this website. All items featured on this Web site represent the types of gifts Bdgift.COM offers and may vary depending upon availability. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Take note we deliver almost all the places within Bangladesh but If the delivery address is far from our courier office (For provincial delivery) or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory. If customer not satisfied with item for any reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery! If your recipient's address is incorrect, item will not be delivered and no refund will be made.

How do I advertise at Bdgift.com?

Call +88-02-803-3749,+88-01716597437 or +632-716-8566, +632-309-9963 or +632-313-0303 Or you can send email to info@bdgift.com or you can simply fill up this form

I want a special item which is not listed at your site, can you prepare it for me?

Surely we can prepare for you without any additional charge. Please send email to info@bdgift.com or you can simply fill up this form

I want to sell some of my invented items, how do I become a merchant of Bdgift.com?

Merchants are always welcome. Please email us your product details and request for meeting. Call +88-02-803-3749,+88-01716597437 or +632-716-8566, +632-309-9963 or +632-313-0303. Or you can send email to info@bdgift.com or you can simply fill up this form

Do you offer catering service? Do you arrange special program or occasion?

Yes. We cater any kind of program. Please send us email with details of your requirements or ideas. send email to info@bdgift.com or you can simply fill up this form

Tell me about Bill Me Later program

send email to info@bdgift.com or you can simply fill up this form

 

 

 

 

 

 

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